Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

UK orders take 1-2 working days with First Class delivery, or 2-3 working days with Second Class delivery. EU orders take 5-7 working days. 

Orders are sent out every day after 2PM. If you need to change your shipping address, send us an email with your order number and new address before 2PM.

You will receive an email with your tracking number.

We ship to all EU countries where CBD is legal.

If you have any problems with your delivery

Returns and Exchanges

We offer a 30 day return policy. To return the product, it has to be unopened and unused, in its original packaging. If you would like to return an item, send us an email with your order number and we our customer support team will assist you with your refund.

Please send us an email with your order number and a picture of the damaged product, and we will send a replacement.

Please send us an email as soon as possible, before 2PM. We are not be responsible for an incorrect shipping address. It is the customer’s responsiblity to ensure delivery information is correct.

Yes, please send us an email before 2PM and we will cancel the order and issue a full refund.

Common CBD related queries answered


No, CBD (short for Cannabidiol) is not psychoactive, so it will not get you high. Consuming CBD oil drops or any other raw natural product from industrial hemp plants will not intoxicate you. Our CBD products are all made from industrial hemp, containing only trace amounts (less than 0.2%) of THC (short for tetrahydrocannabinol).

THC is the psychoactive compound found in cannabis; it’s what gets you high. CBD, on the other hand, is non-psychoactive and can be used for a number of reasons such as an anti-inflammatory or as a treatment for epilepsy. Now rivaling THC, CBD has become known for its potential health benefits and for its distinct lack of psychotropic consequences. An anti-inflammatory, antioxidants, muscle relaxant, analgesic, antiemetic, anti-anciety, and anticonvulsant substance, CBD is being researched enthusiastically within the medical community.

Hemp seed oil is made by pressing hemp seeds, while CBD oil is the same with CBD added in it which is extracted through different parts of the plant with advanced extraction processes.

Yes, CBD oil is legal in all of Europe.

CBD oil is made up of the CBD cannabinoid derived from the cannabis plant, which contains significant amounts of CBD. The supercritical CO2 extraction preserves all other cannabinoids, terpenes, flavonoids, and nutrients, containing only trace amounts (less than 0.2%) of THC. CBD hemp oil, on the other hand, is extracted from the stalks and seeds of industrial hemp plants.

The acidic precursor to CBD, CBDa is what the cannabis sativa plant produces as it grows. Through extraction, smoking, cooking, or vaporization, a process called decarboyxlation converts the CBDa into CBD.

THCa is a non-psychoactive cannabinoid found in the cannabis plant. This cannabinoid is converted into THC when the cannabis plant is dried.

Hemp is widely considered to be safe. To date, there are no studies that report negative effects related to the intake of CBD. We’ve never seen or heard of any significant or negative side effects in our years in the industry. That said, we can’t rule out side effects completely. There have been no strange or dangerous side effects in patients even with high doses of CBD, but more is not always better.

There are some rare instances of people exhibiting the signs of side effects to CBD oil. Consult your physician if you’re feeling unsure. Because the hemp plant contains more than 400 molecules, it is possible to come across something that triggers a rare allergic reaction. To prevent possible allergic reactions to any component of the hemp, up-titrations are one solution. Start with a low amount and increase your dosage incrementally as you observe your condition.

Your ECS oversees and regulates a wide range of processes in your body, such as your mood, your metabolism, female reproduction, and your immune functions.

Used to produce world-class CBD oil, CO2 extraction is a process in which pressurized carbon dioxide is used as a solvent to extract phytochemicals (such as CBD, CBG, terpenes, and flavonoids) from the plant. At certain temperatures and pressures, CO2 acts as a solvent without the actual dangers of a solvent. CO2 extraction has become extremely popular , due to its effectiveness.

Product specific queries


Take 3-5 drops 2-3 times per day. Place drops under the tongue and hold for one minute before swallowing. It is recommended to start with the lowest dose and gradually increase dosage until effects are observed. If there are still no effects observed, we recommend trying a higher concentration oil. For further information, please visit our product page.

For external use, apply topically twice per day, in the morning and at night, enough to cover the affected area. For internal use, eat 1-2 teaspoons per day, in the morning, on an empty stomach. For further information, visit our product page.

CannaBudz can be used to make your own CBD extractions, or as tea. In both cases, you need to decarboxylate (heat) the hemp, and mix it with a fat such as coconut oil or butter. Strain the resulting mixture, and use it for tea or mixing it in foods. Alternatively, you can also vaporize the raw hemp using a dry herb vaporizer. For further information, visit our product page.

CannaShish is recommended for vaporization using a dry herb vaporizer at an optimal temperature of 180 degrees Celsius, for instant short-term effects. It is also suitable for mixing with foods. As it is already decarboxylated, there is no need to mix it with fats, but it should be broken down in very small pieces. For further information, visit our product page.

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